with Gold View Solutions
Crown Prince Hotel is a mid-sized hospitality establishment located along Kojo Thompson Road. Recently renovated under the management of Mr. Ohene, the hotel sought to modernize its operations and improve both guest experience and internal security. With rising cases of room theft, unauthorized guest extensions, and inefficient manual record-keeping, the management needed a reliable, technology-driven solution to streamline hotel operations and minimize losses.
After the renovation, Crown Prince Hotel faced several operational challenges:
Instances of missing items and unauthorized room access raised concerns about staff accountability and guest safety.
The hotel had no centralized system to log guest check-ins, durations of stay, or payment histories.
Guests who delayed or refused payments could not be effectively monitored or locked out, leading to revenue losses.
Manual record-keeping consumed staff time and often resulted in inconsistent or lost data.
Mr. Ohene wanted a comprehensive, automated system that could:
To address these needs, Gold View implemented a Smart Hotel Management and Access Control System tailored specifically to Crown Prince Hotel's operations.
We installed smart electronic door locks across all guest rooms. Each lock is operated using a custom-designed wooden key card, which offers a stylish yet secure access method that aligns with the hotel's aesthetic.
Each guest receives a programmed wooden key card that grants access only to their assigned room for the duration of their stay.
Once a guest's stay expires or payment is overdue, the card automatically deactivates, denying further room access.
Every room access event is logged in real time, allowing management to monitor entry and exit times.
Gold View developed a custom software platform that integrates directly with the smart lock system.
Automatically stores guest information, including check-in/out dates, contact details, and room history.
Links each guest record with their payment status, ensuring management has full visibility of unpaid or overdue accounts.
Provides live updates of room occupancy and access activity.
Generates detailed reports on guest trends, occupancy rates, and security logs.
Our technical team conducted a thorough evaluation of the hotel's layout, existing infrastructure, and operational workflows.
Smart door locks were installed in all guest rooms and configured to integrate with the management software.
The customized software was installed on the hotel's administrative systems, with user training provided for the front desk and management staff.
The entire system underwent rigorous testing to ensure flawless synchronization between guest access, payments, and monitoring dashboards.
Since implementing Gold View's solution, Crown Prince Hotel has seen significant improvements across multiple areas:
| Metric | Before Implementation | After Implementation |
|---|---|---|
| Guest Access Control | Manual locks with keys | Automated smart locks with digital logs |
| Theft Incidents | Frequent and untraceable | Reduced by over 90% |
| Payment Enforcement | Manual and inconsistent | Automatic lockout for unpaid rooms |
| Guest Database | Paper-based, prone to loss | Secure digital storage and retrieval |
| Operational Efficiency | Time-consuming | Streamlined and real-time management |
"Gold View has transformed how we run the hotel. We no longer worry about missing items or unpaid stays. The system gives us full control and visibility over our guests and rooms. It's been one of the best investments we've made."
The collaboration between Crown Prince Hotel and Gold View demonstrates the power of integrating smart technology into hospitality operations. By combining intelligent door access control with customized management software, Gold View has enabled the hotel to achieve higher efficiency, stronger security, and improved profitability.
Gold View continues to partner with hospitality businesses to deliver next-generation smart solutions that enhance safety, accountability, and guest satisfaction.
Let's discuss how we can help your hotel achieve similar results with our proven consulting strategies and smart technology solutions.
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